Support
We're here to help. Find answers below or get in touch.
Frequently asked questions
Is the local station search really free?
Yes — checking prices at stations near your current location is always free, with no account required. Route planning (start → destination) uses route credits.
How current are the fuel prices?
Prices are updated continuously from live sources. In the Netherlands we use real-time station data. Belgian and German prices use a combination of live feeds and national average data while we expand coverage.
Which countries are supported?
Currently the Netherlands, Belgium, and Germany. More countries are planned.
My route credits didn't appear after purchase
Try the "Restore Purchases" option in the app (Settings → Restore Purchases). If the problem persists, contact us with your Apple ID email and we'll sort it out.
How do I cancel my monthly subscription?
Go to iPhone Settings → your Apple ID → Subscriptions → CheapRoute → Cancel. Cancellation takes effect at the end of your current billing period.
The app isn't finding stations near me
Make sure location permission is enabled: iPhone Settings → CheapRoute → Location → While Using the App. Also check your internet connection.
A fuel price shown is wrong
Prices can occasionally lag by a few hours during rapid market movements. If you consistently see incorrect prices at a specific station, let us know and we'll investigate.
Still need help?
Send us an email and we'll get back to you within 24 hours.
Email support@cheaproute.ai